Hello! Just a note to say I am switching over to a new course host, so there is a newer (better) version of this course over at https://privatepracticepaperwork.co.uk/online-therapy/#cp if you can bear to go through the faff of enrolling on a new system. If not, this one has all the info too! Thanks for joining me.​

Step by Step to your Ideal Cancellation Policy

My name is Tamara Howell and I am an integrative psychotherapist based at 127 Harley St, London with regular visits to Paris where I work from a lovely courtyard office in the 15th arrondissement. I have also been working online via secure video conferencing for the last 10 years and love having this variety and flexibility in my work.

This course is the result of an ongoing discussion amongst colleagues, where we have discovered that so many therapists working in private practice struggle to set and explain clear cancellation terms. Our difficulties with deciding when to be flexible, how to remind clients or how to follow up after a late cancellation lead to unnecessary rupture and unfortunately in many instances, losing clients. Having clarity about our policies and practising how to deliver them can alleviate some of this stress so we can concentrate on doing our best work in session.

Together, we are going to:

1. Consider the function of a cancellation policy
2. Look at examples, exceptions and challenges
3. Create your own templates for delivery and implementation

First, let's look at how your cancellation policy can support your needs, the needs of your client and benefit your therapeutic alliance.

Suggestion: Open a new blank document or take a sheet of paper so you can answer the course questions as we go along and jot down any particular sentences you would like to include in your final cancellation policy draft.